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Frequently Asked Questions
General Inquiries
We have a range of stationery available to instantly order in our online shop. If you are ready to place your order, please make your selections and provide your customization info during the checkout process. We will follow up to request the written content for your pieces. For customizations beyond what's available in our online shop (i.e. colour palette changes, additional pieces, custom illustrations) please contact me directly or fill out our inquiry form here.
Our made-to-order collections typically take 6 weeks to produce, from the design process to final delivery, but this will largely depend on the printing method you’ve chosen, and how many design proofs we go through. For save the dates, we recommend booking with us around 11 months prior to your big day, and no later than five months prior for invitations. For rush orders, please contact us for availability.
Pricing
Order pricing will vary based on on the printing, paper and pieces you choose to include. Since I am located in Canada, my pricing is set in Canadian dollars and then converted by Shopify based on your location.
You may order through my shop, or email me to receive an invoice for a 40% deposit. Once I receive your order info and the deposit, we can begin the design phase, with the remaining balance due once your design is approved for production. Sometimes this is easier if you want to compare a few different colour options initially as I am very flexible with your initial design options.
This depends on the weight and destination, but we provide free tracked shipping for all orders over $500. Any duties or taxes are the responsibility of the recipient.
Acceptance of an initial payment ensures an agreed-upon start date, subject to timely receipt of text and/or materials from the client (if applicable). If the client cancels an order after the initial payment has been accepted, this is non-refundable.
Customization
I want you to have the invitations of your dreams! Therefore, I am very flexible with design choices prior to final approval. When you place your order, just let me know your general thoughts in the order comments and I will provide an amazing selection of options to compare.
We also have some samples available to purchase here so you can explore the quality of our printing and paper before committing.
Letterpress inks are custom mixed in small batches for each individual order. You will receive online proofs and your order which will be a very close match to the physical product. If you are undecided on the colour, I am always happy to work through a few options with you during the design phase!
Yes, and we highly recommend ordering a sample pack. This is the best way to really get a feel for the quality we offer, colour palettes, papers and printing methods. Sample packs are non-customized, and based on what we have in the studio at a given time. If you have a specific design, paper, or colours in mind, please let us know in the order comments and we will do our best to include it!
Mailing my Invitations
Postal rates change from year to year, and will depend on the size, weight, and packaging of your invitations. I highly recommend taking your finished and complete suite (including all embellishments) down to the post office to be sure you are mailing them with sufficient postage.
‘Hand canceling’ means that a human being at the post office stamps your envelope over the postage, to ensure the stamp can’t be used again. The alternative, and default practice unless you request otherwise, is for them to run your invitations through a machine, which produces those wavy lines. Machine canceling is not only less attractive, it can also damage delicate invitations with wax seals, and the like.
When you’ve completed the address template I highly suggest having your partner or friend review the list. I know all to well the fate of staring at something too long - mistakes get missed! If the error occurred in the information provided, we are not liable for any incorrectly spelt addresses resulting in non-delivery to a guest. But, don’t fret! If any pieces need to be re-mailed, you may pay a 25% reprinting fee for us to print, address and re-mail the additional pieces.
Any redos required because of typographical errors on the part of this studio will be done immediately at no charge, and shipped at this studio’s expense.
I haven’t heard any complaints, especially when taking precautions such as hand canceling. However, I completely understand the anxiety. If you’re really worried, you could use an outer envelope to house your invitation in its main envelope. Another alternative is to use a vellum wrap to enclose your suite - this would provide another layer of protection for your invitation. Either of these options may cost more to mail, however.
Sharing the Love
I really consider myself the lucky one to have been able to help with your dream invites!!! It is deeply appreciated when others leave me a review on Google, because it helps other adventurous couples find our fun stationery in the flood of internet garbage.
g.page/r/CVkLHERumulnEAI/review
Some questions to reflect on while writing your review include:
- What was the best part about your invitations and/or working with me?
- What would you say to somebody on the fence about purchasing?
- Have you received feedback from your guests? What did they say?
We only print what’s been designed in-house, but I'd be happy to recommend a few print shops that can assist in printing your design!